Customer support intern állások, munkák

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

Support the offer factory Team (presales Team), with case sorting, dispatch and internal communication between groups and clusters....

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Customer Order Management mostly in SAP System
• Executing and answering order entry, order modification, order status
• Material availability and similarrequests from German customers and Sales colleagues.
• Active participation in team meetings

• Support the development of marketing and communication materials for digital post-sales features, ensuring clear and customer-oriented messaging
• Create and maintain practical how-to guides, feature documentation, and enablement content for internal teams and users

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers