Állás részletei
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Cég neve
Kyndryl
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Munkavégzés helye
Brno, Jihomoravský kraj, Czechia
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Fizetés
Bónusz -
Egyéb juttatások
- Szakmai tréningek
- Nyelvtanulás támogatása
- Sport támogatás
- Élet- és balesetbiztosítás
- Nyugdíjpénztár
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Rugalmas munkaidő
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Elvárások
- Angol felsőfok vagy
- Német felsőfok vagy
- Francia felsőfok vagy
- Spanyol felsőfok vagy
- Portugál felsőfok vagy
- Olasz felsőfok vagy
- Cseh felsőfok vagy
- Holland felsőfok vagy
- Lengyel felsőfok vagy
- Román felsőfok vagy
- Török felsőfok vagy
- Magyar felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
Customer Service Representative with various languages combination
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience:
- Fluency in one of the languages with English: German, Dutch, Hungarian, Spanish, Portuguese, Italian, Turkish, French, Polish, Romanian, Czech.
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience:
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
What we can offer
- Parental bonding program (28 days of paid leave to spend with a newborn)
- Above standard medical care
- Employee assistance program (24/7 helpline)
- Flexible working pattern (home office possible)
- Pleasant open space working environment
- Access to vast platform of self-education programs, certifications, and free languages classes
- Career growth opportunities within the company after two years
- Subsidized price of a Multisport card
- Attractive mobile tariffs
- Various discounts (on sports, culture, healthcare, childcare, electronics, wellness)
- Contribution to the pension fund and life insurance
- Attractive referral bonus program
- Support for visa application
- 5 weeks of paid vacation
- Global travel and group life insurance
Sector(s):
- IT Operation, Telecommunication
- IT Support, Helpdesk
- Client Services, Customer Services
- Call Center Services
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