Elemzési munkatárs állások XXIII. kerületben (vevőszolgálat)

Együttműködés a Pénzügyi Tervezés és Elemzés (FP&A) részleggel a napi feladatok támogatásában...

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

Ensure timely and accurate responses to high volume service activities for both internal and external clients Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement Achieve or outperform on service-level agreements and client expectations Embrace...