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• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management
• Provide first-level resolutions and ensure proper ticket escalation when required

At New Work, we’re looking for a hands-on leader who combines operational excellence with a commercial mindset. This role connects day-to-day center operations, people leadership, and handling incoming sales leads for our flexible office solutions. Operations & Team Leadership •    Lead, coach and...

• Communicating with German-speaking prospects and existing customers about our partner's products
• Providing remote technical support and answering product-related questions
• Tracking orders and keeping customers informed about delivery status