Lead operator állások Budapesten (Üzleti támogató központok)

- Telefonos ügyféltámogatás nyújtása német nyelven - Bejövő hívások kezelése, ügyfelek tájékoztatása - Adminisztrációs feladatok pontos elvégzése - Problémák megoldása - Partnerekkel és ügyfelekkel való kapcsolattartás...

• Be the process expert by understanding end to end processes, legislation and policies.
• Plan and manage workflow received for the team so that all inputs are completed as per the SLA guidelines.
• Balance priorities for the team to be able to complete all activities according to the schedules.

Reporting to the People Admin and Payroll Manager, who handles all administrative and people management, this role focuses exclusively on professional excellence and technical guidance....

• AI alkalmazási elvek, irányelvek és standardok kidolgozása
• AI használathoz kapcsolódó keret  és kontrollrendszer kialakítása és működtetése
• Promptolási és AI alapú munkamódszerek minőségi standardjainak meghatározása

• Define and execute the VOIS pricing strategy and commercial roadmap.
• Develop innovative commercial models balancing growth and profitability.
• Lead annual pricing refreshes, updating cost inputs and price books.
• Act as a subject matter expert for digital pricing tools and business requirements.

• Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills.
• Support contractual negotiations,.
• Knowledge of contract change management and project management experience.

• Lead global end-to-end Order-to-Cash (OTC) service delivery
• Own global OTC process design, standards, documentation, and governance
• Ensure high-quality, compliant, and timely OTC operations worldwide
• Drive value creation through automation, digitization, and data-driven insights

• Build and maintain strong strategic partnerships
• Lead annual negotiations and manage contractual agreements
• Develop and execute customer-specific business plans and yearly strategies
• Analyze market data, sell-out reports, and category insights to identify growth opportunities

• Drive and track value creation across service towers, ensuring measurable business impact
• Lead and embed a culture of continuous improvement aligned with enterprise objectives
• Integrate and evolve process innovation & excellence capabilities into a unified Service Excellence function

• Hatékony, üzleti célokra optimalizált promptok készítése (Copilot Chat és Google Gemini)
• Komplexebb üzleti kérdések strukturálása AI‑használatra
• AI‑outputok értelmezése, finomhangolása és validálása
• Meglévő prompt‑minták testreszabása különböző üzleti területekre

• Oversee the logistics team responsible for order processing, shipment preparation, and distribution to distributors
• Supervise customs processes, import/export documentation, and compliance with EU regulations
• Manage warehouse operations, inventory levels, and stock accuracy

• Potenciális és meglévő ügyfelek telefonos megkeresése, hideghívások indítása
• A Coface szolgáltatásainak ismertetése, lead generálás és tárgyalási időpontok egyeztetése a sales managerek részére
• Hívások eredményének rögzítése az ügyviteli rendszerben

Efficient Order Processing: Own the timely, accurate entry of sales orders into the system, ensuring compliance with customer SLAs and expectations...

• Strategic Planning & Budgeting: Manage and coordinate annual business planning, budgeting, and forecasting processes across the Group.
• Performance Reporting: Oversee preparation of monthly, quarterly, and annual reports on corporate performance for top management.

• You gather feedback and information about your solution and market trends through events, surveys, interviews, or legal updates
• You develop your solution in a structured way and create a roadmap for new features
• You coordinate with internal teams and identify what needs to be adapted.

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy....

• Provide administrative support executing activities and build an effective relationships with those you support
• Perform duties as needed related to budget, expenses and purchasing processes
• Answer calls and emails, responding to queries and requests appropriately

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Új ügyfelek kutatása, potenciális partnerek azonosítása (lead generálás)
• Ügyfelek telefonos felkeresése - hideghívás
• A cégcsoport termékeinek/szolgáltatásainak bemutatása 
• Adminisztráció és meeting időpont egyeztetés
• CRM rendszer napi szintű használata

• Key account for institutional clients, coordinate incoming partnership requests and translate institutional needs into concrete training proposals
• Oversee the delivery of customised institutional offering (e.g. webinars, simulations, group access) by aligning internal resources