Head of development állások Budapesten (Üzleti támogató központok)

• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management

• Collect and analyse data on project costs, returns, and performance to support decisions on continuation or prioritisation.
• Maintain and update project management tools, methods, and a shared knowledge base to ensure standardisation across the organisation.

Overseeing and managing a dedicated segment of Supercharge Group’s project portfolio Acting as the line manager for selected Project Managers, driving their personal development plans, supporting team KPIs, and ensuring continuous professional growth Serving as a mentor, supporter, and escalation...