Informatika állások, munkák Üzleti támogató központok területen

• Serve as a primary escalation point for customer and business inquiries
• Build and maintain strong relationships with internal and external stakeholders
• Oversee and continuously improve customer service operations
• Proactively identify and resolve customer or business issues

• Act as the primary point of contact for customers throughout the full order-to-invoice cycle
• Register and manage orders in internal systems (SAP, Salesforce)
• Gather information from cross-functional teams and provide customers with accurate updates

• Act as the primary point of contact for customers throughout the full order-to-invoice cycle
• Register and manage orders in internal systems (SAP, Salesforce)
• Gather information from cross-functional teams and provide customers with accurate updates

• Roadmap Management: Lead the definition and implementation of the technology roadmap, ensuring all projects are aligned with broader business priorities.
• Stakeholder Liaison: Serve as the central point of contact between engineering, product teams, and business units to facilitate collaboration.

• You advise and support business units throughout their digital transformation journey and identify automation potential.
• You develop and implement automation solutions based on UiPath.
• You design and realize agentic AI solutions that independently analyze processes, make decisions, and act.

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

• Support the management and further development of the LRZ course programme on national and European level
• Coordinate with other GCS centres and EuroCC national competence centres
• Collaborate with other national and European projects and initiatives

• Implement and optimise SAP S/4HANA Public Cloud solutions for customers in the public, energy utilities and manufacturing sector, focusing on Finance processes
• Conduct and evaluate Digital Discovery Assessments to identify customer needs

ICT Assistant - Helpdesk 100% We are one of Switzerland’s leading business law firms and are looking to strengthen our ICT team in Zurich by hiring a service-oriented L1 IT Support Specialist with a strong interest in finance and accounting workflows, as well as a curious mindset and willingness to...

Support our customers across Europe in their journey towards Sales and Service Cloud by delivering remote and on-site services in collaboration with experts from our own and other CoEs. . We place a strong emphasis on design review activities, monitor, analyze, and optimize complex business...

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

Develop innovative business data and analytics concepts, strategies, and solutions for our industrial clients in both national and international contexts...

Develop innovative business data and analytics concepts, strategies, and solutions for our industrial clients in both national and international contexts....

• Supporting the creation and maintenance of onboarding materials and internal documentation;
• Helping structure and document internal processes and improvement initiatives;
• Supporting communication and knowledge-sharing activities within the team;

• Administer, configure, and maintain the Salesforce platform (Sales Cloud, Service Cloud, or others as applicable), including user management, profiles, roles, and permissions
• Design and implement workflows, validation rules, custom reports and dashboards

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Take end-to-end ownership of shaping and advancing a scalable Configure–Price–Quote (CPQ) capability across the organization
• Translate complex scoping, pricing, and quotation processes into robust, harmonized digital solutions integrated with Microsoft Dynamics 365

• Identify, analyze, and prioritize customer (Parship, ElitePartner & eharmony) needs
• Derive clear hypotheses from existing data/insights—even with incomplete information
• Translate needs into product initiatives with measurable customer value and business impact

Global Customer Service Manager Vorwerk Home & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for over140 years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed. We are an international company offering...

Defines the go to market and engagement strategy for their defined customer base, including how much time and focus to spend per customer, manage target accounts objectives, with a strong focus on retention risk...