Product állások, munkák Üzleti támogató központok területen

• You maintain the customer catalogue pricing, change management of IT products and End of Life products
• You liaise with customers to add and remove products from the catalogues & quote and source new products via International IT Suppliers or Partners

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Be the process expert by understanding end to end processes, legislation and policies.
• Plan and manage workflow received for the team so that all inputs are completed as per the SLA guidelines.
• Balance priorities for the team to be able to complete all activities according to the schedules.

• You ensure high customer satisfaction through effective and efficient processing of orders to meet Customer SLA requirements
• You examine customer orders to ensure the validity of product specifications (including configuration), quantities ordered, and any special pricing agreements or requirements

The key responsibilities of the Field Service Order Management Intern are to ensure Service Orders & Contracts are well created and booked according to Customer’s Purchase Orders. Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly...

• Take ownership and resolve raised verbal and written customer issues.
• Raise activities that are not actioned by assignees.
• Account set-up, allocation and delivery issues.
• Order processing and order fulfilment.
• Sales order tracking.

Reporting to the People Admin and Payroll Manager, who handles all administrative and people management, this role focuses exclusively on professional excellence and technical guidance....

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Identify, analyze, and prioritize customer (Parship, ElitePartner & eharmony) needs
• Derive clear hypotheses from existing data/insights—even with incomplete information
• Translate needs into product initiatives with measurable customer value and business impact

During your internship you will drive topics around customer-centricity and experience within our international service department....

• Monitor product availability and inventory levels across the webshop
• Verify that pricing, product information, attributes, and translations are accurate, complete, and consistent across the webshop and backend systems and flag discrepancies
• Execute recurring operational tasks in the webshop backend

Own the Strategic Agenda: Serve as the primary driver for high-priority initiatives ranging from new product pivots and features to market entry strategies...

• Contribute to the continuous development of existing products and partnerships along the customer journey
• Assist with screening and onboarding of new partners and products
• Preparation, execution and analysis of online marketing campaigns for our strategic partnerships and revenue increase

As a Sales Intern, you'll work closely with our founders and go-to-market team to drive pipeline growth and support our sales processes. You will: GENERATE & QUALIFY LEADS Research and identify potential customers CFOs, finance leaders, and operators), build prospect lists, and support outbound...

• Define, own, and evolve the product vision and strategy, aligning it with company goals and customer needs
• Lead product discovery and delivery, translating insights into clear roadmaps, priorities, and measurable outcomes

- Support managers in analyzing the current (as‑is) situation and preparing clear summaries and recommendations - Help define the software support concept and coordinate alignment with the project team and internal stakeholders; prepare materials and follow-up notes for manager meetings -...

PMO & Business Analyst (m/f/d) 100%PMO & Business Analyst (m/f/d) 100%Basel Hauptsitz/Siège | full time | 100% | limited |Special Everyday – that is our promise, and we base our service on it. With the values of team spirit, agility and customer focus that shape our work, we are making Manor the...

• Support the setup, administration, and optimization of SharePoint sites.
• Assist in the migration and restructuring of data, including replacement of existing Confluence / Wiki environments.

• Support the Marketplace Escalation Process by tracking cases and following up in collaboration with the sales teams
• Assist with the implementation and maintenance of the SDA Scorecard Process
• Support the monitoring and documentation of qualitative criteria defined in contracts

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution