Product állások, munkák Ügyféltámogatás, adminisztráció kategóriában

• Responsible for monitor and validate product data in induction system within agreed time frame (SLA) and defined quality standards.
• Collaborate closely with the Buyers and Suppliers to ensure all requests are processed on time

• Proactive out of stock management, involve Customer to the decision by offering alternatives
• Proactive cash collection
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)

What you will do Act as the main contact for Polish customers (phone & email) Process quotations, orders and complaints in SAP Coordinate with logistics & printing to ensure timely deliveries Provide product information, alternatives and availability updates Support Account Managers...

• Managing the daily operations of your team, ensuring adequate capacity and resources
• Recruiting and coaching to create a high-performing culture
• Being responsible for meeting the targets (KPI/SLA) of the assigned operational area

• Take ownership and resolve raised verbal and written customer issues.
• Raise activities that are not actioned by assignees.
• Account set-up, allocation and delivery issues.
• Order processing and order fulfilment.
• Sales order tracking.

• Preparation and completion of management information through relevant business tools to provide accurate/up to date data
• Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team's processes

• Provide support to Tesco colleagues
• Troubleshooting, delivering great service experience
• Forwarding maintenance issues to subcontractors
• Take ownership of the issue
• Escalate contacts efficiently
• Please note this position requires working in shifts to support CE Tesco stores 24/7

The key responsibilities of the Field Service Order Management Intern are to ensure Service Orders & Contracts are well created and booked according to Customer’s Purchase Orders. Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly...

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Monitor product availability and inventory levels across the webshop
• Verify that pricing, product information, attributes, and translations are accurate, complete, and consistent across the webshop and backend systems and flag discrepancies
• Execute recurring operational tasks in the webshop backend

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...

• Support the Marketplace Escalation Process by tracking cases and following up in collaboration with the sales teams
• Assist with the implementation and maintenance of the SDA Scorecard Process
• Support the monitoring and documentation of qualitative criteria defined in contracts

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals Gain a strong understanding of how our customers are using iREMS in order to maximize their adoption, provide best practice solutions, and ensure account retention and growth Develop and manage a...