Marketing and brand manager állás, munka

• Support the daily work of sales: preparing offers, contracts
• Maintain and update customer databases and CRM systems, prepare reports
• Communicate with existing and potential clients, qualify and process customer inquiries

• Manage and track sales orders from receipt to fulfillment.
• Provide customer support via phone and email, handling inquiries, orders, billing issues, and shipping information.
• Coordinate communication and collaboration between internal departments such as logistics, marketing, and finance.

As an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization,...

• You handle support requests via our internal ticketing system and provide first-level support, e.g., for SAP HCM-related questions, login issues, or password resets.
• You forward more complex cases to the second- or third-level support and ensure that all necessary information is complete.

• Support of the global CRM Manager in administrative tasks as well as in the implementation of best practices
• CRM first-line support for Salesforce managers and IT in local subsidiaries
• Creation of Veeva and Salesforce reports
• Setting up new users in Veeva and Salesforce

Manage and coordinate the global sales project roadmap across all sales channels (field, tele, depot, digital) with a focus on strategic development, process optimization and tool enablement...

• Frontline support for customers and OEM partners
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in-house and at the customer site

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Working with Secretary General, Congress and Event team members and Executive Director to develop AIPPI strategic goals for new Congress and Events formats and strengthen current AIPPI’s Congress and Events portfolio
• Manage full lifecycle of congress and events