Field service commissioning engineer állás, munka

As an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization,...

Participate in ongoing engagements within the Procure-to-Pay (P2P) area, including the design, analysis, transformation, and optimization of business processes - technical and functional - that contribute to the success of our clients....

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

• Support of the global CRM Manager in administrative tasks as well as in the implementation of best practices
• CRM first-line support for Salesforce managers and IT in local subsidiaries
• Creation of Veeva and Salesforce reports
• Setting up new users in Veeva and Salesforce

• Execute standardized HR processes across the employee lifecycle with a focus on accuracy, timeliness, and employee experience.
• Serve as a Tier 2 support contact for employee inquiries, leveraging knowledge bases and case management tools.
• Complete mass data changes.

You will identify and document As-Is and further design To-Be business processes and their application-side execution on a global level. Ensuring that To-Be processes are aligned with our future ERP platform (S4/HANA) and the CRM platform (Salesforce) standards as much as possible, especially in...

• Lead continuous improvement and automation initiatives to streamline workflows, enhance productivity, and reduce operational costs.
• Analysing operational processes to identify and implement opportunities for optimisation, efficiency and cost reduction

• Frontline support for customers and OEM partners
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in-house and at the customer site

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.