Php hell com javascript jquery állások XII. kerületben (Ügyféltámogatás, adminisztráció)

• Respond to customer queries via email and phone with professionalism and efficiency.
• Utilize customer and DHL systems to manage orders and follow up on deliveries.
• Monitor systems for tracking and reporting, ensuring smooth operations.

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Complete day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values....

• Issuing reference letters adhering to quality standards and legal deadlines
• Managing reference letter tool and ticketing system to meet KPIs and SLAs
• Providing professional customer service and developing key stakeholder relationships
• Advising partners on adoption of new ways of working

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers

• Performing complete, stringent and timely training and learning related administrative and organizational tasks
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)
• Administering and updating learning catalog
• Managing course enrollments for learners

• Processing HR-related changes in the HR system
• Creating employment related documents supporting country-specific legal regulations
• Documenting all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application