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• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

Prepares and reviews of annual financial statements and management reports, interpretation and implementation of statutory accounting requirements, and ensuring adherence to local legal and reporting frameworks...

• Preparation and review of statutory financial statements under Dutch and Belgian GAAP.
• IFRS to Local GAAP reconciliations and statutory adjustment accounting.
• Support of external statutory audits, including preparation of audit schedules and supporting documentation.

Effective cash collection and monitoring of customer accounts /or own portfolio – may be cross-business or cross-country responsibility/ consistent with BP’s credit standard & policies and preparing collection reports....

• Booking complex invoices in accordance with Roche and local standards
• Full responsibility for the end-to-end accounts payable process
• Handling internal and supplier queries received by phone or mail in local language
• Processing and validating PO based and direct invoices and payment requests