Technical állások, munkák Ügyféltámogatás, adminisztráció kategóriában

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more...

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

As a valued member of the warranty administration team, you will work with the Service Teams of dealerships and OEM to obtain approvals and resolve warranty claims. You will be the liaison with technicians, service advisors and service managers at dealerships and manufacturers to ensure all...

• Resolve IT issues as the first point of contact for end‑users (Level 1 IT support).
• Handle customer interactions via phone, email, and ticketing tools.
• Accurately document, log, and administer all received requests in the ticketing system.
• Delegate unresolved issues to the appropriate Level 2 teams.

• Order Management: Accurately capture, validate, and process customer orders in SAP, ensuring compliance with business rules.
• Customer Focus: Deliver high-quality service with precision and a customer-centric mindset.

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...

• Lead and support after-sales projects across the company's product portfolio, covering new service launches, new product ranges and process optimization initiatives.
• Contribute to the development and continuous improvement of service processes, documentation and systems.

• Develop and maintain positive client relationships to ensure overall client success and satisfaction, acting as a liaison between clients and internal/external stakeholders to mitigate churn.
• Develop the contract renewal strategy ahead of contract end dates and lead and drive the renewal process.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure