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• Manage escalated customer cases via phone, chat, email
• Take full ownership of customer issues from identification to resolution
• Coordinate with internal teams and escalate cases when necessary
• Provide technical support and product information (pre-sales & after-sales)

• Manage customer inquiries from start to finish, ensuring successful resolution
• Identify, analyze, and fix issues related to hardware and software
• Forward complex or unresolved cases to the appropriate internal teams
• Communicate in a professional, easy-to-understand manner tailored to each user

• Maintaining written and verbal communication with riders
• Completing administrative tasks required for riders to start providing their services
• Contributing to overall rider satisfaction
• Managing documentation related to rider gear

Lead and continuously refine CE Online Business customer-facing processes, ensuring a seamless, efficient, and customer-centric operation....

• Create and maintain standard operating procedures and training documentation and perform end-user training;
• Complete tasks in work queue as assigned according to agreed SLA;

• Coordinate and manage customer projects from initial inquiry to mass production
• Serve as the communication bridge between customers, suppliers, and our Chinese headquarters
• Prepare and maintain project schedules, timelines, and status reports
• Support technical clarifications and documentation processes