Team lead machine learning engineer állások Németországban (Ügyfélszolgálat, vevőszolgálat)

• Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
• Setting clear goals with a strong focus on client satisfaction and long-term retention

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

Serve as the main point of contact for a portfolio of up to 20–25 clients, building lasting relationships and acting as their advocate within suena...

• Lead, coach, and develop the Sales Support team across the EMEA region
• Support customer onboarding in coordination with Sales and Finance
• Maintain customer data in the ERP system
• Provide accurate product information, pricing, and availability to internal and external stakeholders

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion