Junior controller állások Németországban (Ügyfélszolgálat, vevőszolgálat)

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

Serve as the main point of contact for a portfolio of up to 20–25 clients, building lasting relationships and acting as their advocate within suena...

• Technical consulting and customer interface
• Process optimization and on-site application support
• Collaboration with R&D and production
• Market and technology intelligence
• Quality management and claim handling
• Strategic relationship building

• Handle all aspects of order management, including order entry, processing, and tracking to ensure timely and accurate fullfilment
• Prepare and issue quotations for customers, ensuring all details are accurate and aligned with company policies

• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.

Customer Relationship Management: Support of ongoing Marketing Automation projects in HubSpot to implement interest-based, automated email communication. This includes setting up email workflows, success analysis and customer data management....

• Create and send order confirmations to customers, ensuring accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to enhance forecast accuracy

• Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics
• Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments

• Primary relationship for assigned key accounts
• Regular customer cadence: check-ins, operational reviews, QBRs
• Preparation and execution of QBRs (value, roadmap, performance, risks)
• Proactive de-escalation and expectation management
• User enablement: trainings, demos, product updates, best practices

• Act as a central back-office support function for sales teams and customers across multiple markets
• Provide operational support to sales teams, including order entry, order follow-up, and coordination with internal departments

• You are a people person & a humble team player
• Your communication skills are top-notch, and you can naturally build trust
• You are a native German speaker & business fluent in written and spoken English
• You pay attention to details & possess great organizational skills

• You look after customers as a concierge service for the client BMW.
• You help customers in emergency situations and correspond with rescue coordination centers if necessary.
• You are responsible for research and information procurement.

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

• You will process orders, create quotations and manage customer accounts
• First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
• You look after our customers by phone, email and chat and represent their concerns and interests

Respond to all calls, emails, and common requests for technical 1st level support....