Remoteworking állások, munkák Ügyfélszolgálat, vevőszolgálat területen

• Complete day-to-day customer service tasks to meet agreed service levels and KPIs
• Act as an escalation point for complex inquiries from external and internal customers
• Proactively resolve Key Account customer issues, collaborating with other teams as needed

• Order processing and order management via email and online platforms (few calls only, 2-3/day)
• Sales order tracking.
• Monitor supply outages and react accordingly for incoming and existing orders.
• Backorder management and general customer query management.

• Külföldi ügyfelekkel való napi szintű kapcsolattartás telefonon / emailen keresztül német/francia/olasz/holland/lengyel/cseh/szlovák nyelven
• Operatív illetve adminisztratív jellegű feladatok ellátása
• Kintlévőség kezelés
• Problémamegoldás

olyan életbiztosítási termékeket fejlesztettünk, melyek valódi segítséget jelentenek ügyfeleink számára megtakarításaik gyarapítására: szerződéskötési díj nélkül, végig alacsony költségekkel és garantált hozammal,...

• Product and technical questions
• Order- and delivery-related inquiries
• Guidance via email, chat, ticketing system, and limited inbound calls
• Work with modern ticketing tools
• Contribute to the development of an AI chatbot
• Support process improvements during quieter periods

• Contact customers at the expiration of the warranty period to transition them to service maintenance agreements to grow long term business
• Drive process improvements in service contract business including timeliness of renewals, warranty conversion, and selling new services.

Build relationships, foster connectivity & manage expectations with clients Navigate BLK to develop solutions to service challenges, making the firm feel small to clients Drive the agenda on client experience ensuring transparency and execution in any client communication requirements Participate...

Post-sales client relationship management, supporting the Relationship Managers and clients through high quality client service with outstanding attention to detail Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are...

• Providing professional and friendly support to our e-commerce customers via phone, chat, and other communication channels.
• Assisting customers with inquiries about products, orders, and services.
• Resolving customer issues efficiently and ensuring a high level of satisfaction.

• Placing and processing customer orders
• Monitoring deliveries, invoicing, and invoice verification
• Ship & Debit processing
• Handling RMAs
• Maintaining master data in CRM (SAP)
• Reporting to management
• Shared responsibility for the company's revenue growth and profitability

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

Serve as the primary contact for assigned clients, responsible for both project delivery and commercial relationship management. Plan, schedule, and oversee all phases of projects (discovery, development, testing, deployment), ensuring quality, timeliness, and budget adherence. Proactively nurture...

• Planning, facilitating and/or conducting negotiations
• Managing customer relationships and drive growth
• Maintain relationships, lead account planning and opportunity identification
• Revenue and customer satisfaction
• Deep understanding of customers´ business goals and objectives

• Act as account manager for assigned custo­mers in the assigned region and languages
• Actively communicate with applicants and certified customers, providing necessary information and addressing the specific needs of key accounts

• Evaluate suspicious patterns or anomalies in crypto and fiat transactions.
• Identify what additional checks are needed and take ownership of the follow up process.
• Support internal teams with escalations while meeting established SLAs.
• Communicate directly with customers via email and live chats.

• Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
• Align daily with your manager and collaborate closely to meet team and company targets

Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty....

Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English....

You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces....