Informatika állások, munkák Ügyfélszolgálat, vevőszolgálat területen

• Support the Finance and Accounting teams in daily operational activities;
• Assist with data collection and preparation for country-level financial and statutory reporting;
• Support handling of finance-related inquiries by gathering information and escalating to senior team members;

• Manage end-to-end processes for employee IT assets, including laptops
• Distribute computers to new hires on their first working day and complete Asset Management Tool (AMT) registration within 3 working days
• Process returned computers from resigned employees on their last working day

Bejövő hívások kezelése, az ügyfelek tájékoztatása és segítése meghatározott témakörben, sablonok alapján....

• Reviewing and approving incoming warranty claims based on technical requirements
• Managing tickets from the dealerships
• Communicating with partners mainly in writing and helping resolving warranty related questions

• Translate technical specifications and data for our website from English to Spanish
• Manage terminology
• Implement the feedback received by our technical proofreaders
• Create translation memories
• Translation techniques and strategies
• How to use CAT tools
• How to document and record terminology

• Support month-end activities, including bookkeeping and basic accounting entries
• Preparing recharges
• Analyzing financial results
• Perform balance sheet reconciliations on a monthly and/or quarterly basis

• ügyfélszolgálati feladatok ellátása
• hibabejelentések rögzítése az ügyviteli rendszerben
• telefonok felvétele, tovább kapcsolása, üzenetek átvétele, továbbítása
• futárszolgálatokkal kapcsolattartás, csomagok átvétele, feladása, csomagolása
• kapcsolattartás a szervizpartnerekkel
• számlázás, pénztárkezelés

• Continuous support of a team of Operational Buyers
• Manage order confirmation from Suppliers
• Mass data upload to ERP system
• Investigate and resolve reasons of block invoices
• Collaborate with suppliers

• Beérkező érdeklődők igényeinek feltérképezése és szolgáltatásaink bemutatása
• Kimenő hívások indítása potenciális céges ügyfelek felé

Customer support and service Accelerating the development of email marketing among customers Coordinating and implementing customer and partner onboarding Quality assurance Preparing campaign results and creating evaluations, proactively deriving measures Regular communication with partners,...

Troubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software...

• Technical support interface (HW/SW/Optics) for Engineering, Marketing, Product Management, and customers
• Performance analysis and system validation of ams OSRAM and competitive products

• Provide operational support to help customers meet their Electronic Monitoring (EM) objectives, including timely and accurate equipment deliveries and technical advice.
• Support the delivery of training and knowledge sharing sessions, both upon request and by identifying areas for improvement.

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

Respond to all calls, emails, and common requests for technical 1st level support....

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• Placing and processing customer orders
• Monitoring deliveries, invoicing, and invoice verification
• Ship & Debit processing
• Handling RMAs
• Maintaining master data in CRM (SAP)
• Reporting to management
• Shared responsibility for the company's revenue growth and profitability

• Identifying, generating and negotiating solutions for industrial participation programmes
• Preparation and review of industrial participation proposals and business plans
• Supervising and managing the project execution and milestones

Accurately assesses the customer needs and requirements to provide technical, logistic and commercial support for MRT-related services to support P&WC engines and installations....