Network engineer team lead állások, munkák Ügyfélszolgálat, vevőszolgálat területen

• Foster and maintain strong working relationships with colleagues by demonstrating professionalism, respect, and maturity;
• Promote effective teamwork by encouraging respectful, professional, and mature interactions among all team members;

• Manage and process customer orders, changes, returns and sample requests
• Handle SAP exceptions, monitor backlogs, resolve issues with factories
• Maintain close cooperation with sales, customers, and internal departments
• Create credit/debit notes, handle complaints, expedite and stock-related tasks

• Oversee day-to-day operations, service levels, and people management.
• Lead and mentor Team Leads and team members to deliver high-quality customer service.
• Drive KPI performance and implement improvement plans.
• Identify and mitigate risks; collect and analyze metrics for operational excellence.

As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products...

As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products...

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• Lead, coach, and develop the Sales Support team across the EMEA region
• Support customer onboarding in coordination with Sales and Finance
• Maintain customer data in the ERP system
• Provide accurate product information, pricing, and availability to internal and external stakeholders

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion

• Serving as the main point of contact for all customer account management matters
• Building and maintaining strong, long-lasting client relationships
• Negotiating contracts and closing agreements to maximize profit and growth

• Optimise performance across key operational KPI's, financials and people metrics, while smashing team goals.
• Work collaboratively with the relevant teams to continuously improve operational and business performance, as well as optimise both the customer and employee experience.

As a member of our Reception Team, you'll play an essential role in shaping our office community and ensuring smooth internal communication. You will be the first point of contact for our consultants and internal service departments, as well as for occasional guests and clients visiting the Cologne...

• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.