Ügyfélszolgálat, vevőszolgálat állások, munkák a The Stepstone Group EMEA GmbH-nél

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.

As the first point of contact for incoming inquiries from prospective and existing customers from our Dutch-speaking markets, you will advise on our product and service portfolio, work out customer-specific requirements and needs, and in the process qualify the specific inquiries according to...

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• Provide crucial support to the Reefer Product Excellence in Hamburg, assisting in various tasks to ensure smooth business handling of our clients businesses
• Support customers of Hapag-Lloyd LIVE
• Collaborate closely with team members

• Manage and develop a defined international customer portfolio
• Handle the full order lifecycle: from intake, quotations, and pricing to contracts, invoicing, and post-sale support
• Communicate proactively with clients via email, phone, and occasionally in-person

• You will create tailor-made trips for our U.S.-based customers and enable them to have unforgettable experiences — fully customized and personal.
• You'll take care of our U.S.-based customers, working mainly in the latter part of the day to align with their time zones.

Conduct extensive research both online, via dealerships and through the optical archive to find contact numbers and email addresses of clients that cannot be reached...

Are you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and...

• Serving as the main point of contact for all customer account management matters
• Building and maintaining strong, long-lasting client relationships
• Negotiating contracts and closing agreements to maximize profit and growth

• Investigate suspected fraud cases, analysing information to uncover patterns and risks.
• Provide empathetic support to fraud victims, guiding and assisting them if needed.
• Employ strong problem-solving skills to assess complex fraud cases.

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments

• Lead, coach, and develop the Sales Support team across the EMEA region
• Support customer onboarding in coordination with Sales and Finance
• Maintain customer data in the ERP system
• Provide accurate product information, pricing, and availability to internal and external stakeholders

Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)...

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion

• Reaching out to delinquent customers using telephone and email
• Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach

• Supporting customers via phone and email
• Helping customers navigate everything from investments and saving to account services
• Making sure customers get the most out of Nordnet's tools and features
• Sharing customer feedback internally to improve our products and services

• Manage standard orders and periodic promotional orders across our European sales regions (France, Germany, Italy, Portugal, Spain, Switzerland, Eastern Europe, and the EMEA region)
• Take responsibility for coordinating the entire order-to-cash process

Be the first point of contact for our English-speaking customers in Eastern Europe, the Middle East, and Africa – managing communication, resolving incidents, and opening service cases with professionalism and care....

As a member of our Reception Team, you'll play an essential role in shaping our office community and ensuring smooth internal communication. You will be the first point of contact for our consultants and internal service departments, as well as for occasional guests and clients visiting the Cologne...