Development állások XXIII. kerületben (telefonos ügyfélszolgálat)

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations,...

• Ensure timely and accurate data entry, storage, maintenance, retrieval, and archiving in full compliance with data security requirements
• Monitor and manage performance against key performance indicators (e.g., customer satisfaction, SLA compliance, transactional accuracy)

• A Mentor Klub hallgatóival való kapcsolattartás, egyeztetés, jelentkezések és regisztrációk kezelése;
• Az élő online tréningeken a trénerek munkájának segítése, online támogatása, a résztvevők moderálása, technikai segítségnyújtás;

• Receive & enter order into processing system and confirm shipments
• Keeping Customers updated on the status of their Purchase Orders.
• Follow -up on deliveries of products with Logistics

• Answering guest requests, questions, and concerns via telephone, email, chat, and mobile communication platforms
• Operating the hotel switchboard, directing calls to the appropriate department or extension
• Processing wake-up calls and guest messages accurately and in a timely manner

You prepare customer facing quotations by working with our Partner network, ensuring best pricing, product availability and suitability...

Responsibilities: •Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. •Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance...

• Processing incoming orders via email or web systems and managing the order lifecycle
• Communicating with Polish-speaking customers and handling customer requests
• Preparing quotations and managing basic complaint administration
• Providing customer service support for both clients and the internal team