Service desk állások, munkák Svájcban

• You will resolve hardware, software, and network issues, ensuring a seamless user experience.
• Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.
• Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.

• Design, configure and administer Jira Software and Jira Service Management for multiple business units
• Implement and optimise ITSM and non-IT processes in JSM (e.g. HR, Finance, Facilities, Compliance)

• First point of contact (L1) for user support related to the Aderant system (approx. 70%)
• Providing general L1 IT support (approx. 30%) as part of the L1 IT support team (hardware, software, workplace tools, troubleshooting)

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Manage the end-to-end lifecycle of our devices, including provisioning, onboarding of new joiners, and secure offboarding of leavers.
• Administer and continuously improve the macOS environment, specifically MDM standards, application deployment, and configuration management.

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
• Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance

• Ensures technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers
• Supports customers with complex technical requests using structured problem-solving approach

• Handle support requests and provide support on hardware, software and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications
• Escalate complex cases to other departments and update ITSM documentation

• Provide operational support to help customers meet their Electronic Monitoring (EM) objectives, including timely and accurate equipment deliveries and technical advice.
• Support the delivery of training and knowledge sharing sessions, both upon request and by identifying areas for improvement.

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email

• Secure the fastest response time and quality of customer services and support requests
• Lead, develop and guide the organization to meet the set targets and goals
• Active participation in developing the services and support processes within Maillefer Aftermarket

• Identifying, generating and negotiating solutions for industrial participation programmes
• Preparation and review of industrial participation proposals and business plans
• Supervising and managing the project execution and milestones

• Data Integrity & Maintenance: validate and update investor data within our internal referential systems to ensure 100% accuracy and consistency;
• Ad-Hoc Support: execute various administrative and operational requests as they arise to support the broader onboarding team;

• Designing, Building and operation of IT Infrastructure and Services (Server, Storage, Infrastructure Security)
• Development and operation of identity and access management solutions (AD, Entra ID)
• Implementation and management of certificates (PKI)

• Provide best in class Customer Service to aircraft Owners, Operators, CAMOs, and Pilatus Authorized Service Centers
• Build and sustain strong customer relationships to promote trust and long-term engagement.

• Provide general support to Stakeholders in regards to FEI horse documents, registrations and health requirements;
• Provide general support to different Stakeholders on the use of various FEI IT platforms;

• Manage and support IT infrastructure, systems, services, staff, and vendors of STAAR Surgical AG which includes Swiss and International users (non-US, non Japan, non China)
• Ensure IT infrastructure and systems operate optimally with minimal downtime and unplanned outages

• Develop and deliver global educational programs and materials (live and digital).
• Support planning and execution of international scientific initiatives (e.g. advisory boards, expert meetings).
• Coordinate adaptation of global materials for affiliates, ensuring scientific accuracy and brand alignment.

Collaborate closely with customers to understand their business and translate requirements into high quality software. Expect to visit our customers around 2-3 times per week....