Ügyfélszolgálat állások, munkák Svájcban

•  Handling customer inquiries via phone and email
• Independently managing operational tasks related to account maintenance
• Managing and processing credit card requests
• Reviewing and supporting customers in cases of credit denial
• Commercial training or equivalent

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

• Responsible for processing incoming complaints in accordance with applicable process specifications
• Independent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory compliance

• You will keep our Linux and Windows servers and clients up and running and ensure that our network remains stable and secure
• You will assist in setting up a secure IT infrastructure, support certifications such as ISO/ TISAX and train our employees in IT security

• Maintains the correct functioning of the IT infrastructure of STAAR Surgical AG.
• Provides 1st and 2nd Level support for STAAR Surgical AG
• To be available during normal office hours for any IT related support requests and provides on-call service out of office hours and on weekend’s

YOUR ROLE   As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.   YOU WILL:   Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.  ...

• provide high service quality to customers for a set of services which has the potential to be customer facing as needed
• ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services

• Analysis of business needs and proposal of high value-added solutions
• Establish technical specifications and division of technical tasks
• Software development within the team based on skills/affinities
• Managing integrations, gathering business feedback, and making the necessary adjustments

• Ensure that that Polarion is running smoothly in the operational environment
• Contribute to ensure efficient and high-quality support to the end users including training
• Build trusted relationships with end-users and collaborate across technical, infrastructure, and cross-functional teams

• Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)
• Diagnose and resolve incidents via ticketing tools (remote & on-site support)
• Install, configure, and maintain devices, applications & user accounts

• Lead internal and external projects that operate within our established standards.
• Manage project timelines, deliverables, and priorities to ensure on-time, high-quality results.
• Act as a bridge between business development and operational teams, ensuring seamless project execution.

• Support in the preparation, implementation and follow-up of HR consulting mandates in close cooperation with our consulting team, e.g. preparation of project documents in English and German, IT support, etc.
• Professional reception and hospitality of (inter-)national clients

• IT coordination with external service providers to ensure smooth operation and support of insourced and outsourced ICT infrastructure and applications
• Operational and project support for Biel’s site (production and office environments)

Design and execute strategic, customer-centric initiatives, including high-profile Investigator Meetings and site engagement activities, to align with our global development goals....

• Close cooperation with global process owners to identify process improvement potentials enabled by new technology / applications.
• Continuous analysis, enhancement, and optimization of sales and service processes for Accelleron Switzerland and Global Service Network (Process Consulting).

Reporting to the After-Sales Services Customer Service Senior Manager, you ensure consistent After-Sales Services pricing and contribute to the development of commercial communications. Within this scope, you act as the key liaison for all Watch Business Unit policies.   _CREATION AND BENCHMARKING...

• As Service Delivery process owner, design, build and manage the delivery of IT services to internal and external stakeholders in alignment with SLAs and KPIs
• Conception, design, engineering and implementation of infrastructure projects in the cloud 

• Manage and support IT infrastructure, systems, services, staff, and vendors of STAAR Surgical AG which includes Swiss and International users (non-US, non Japan, non China)
• Ensure IT infrastructure and systems operate optimally with minimal downtime and unplanned outages

• Act as a first point of contact for HR-related questions and staff management issues within the Embassy.
• Process local payments and purchases using credit cards, raise requisitions, file invoices and documents.
• Supporting the payroll team to ensure staff are paid on time.

• Support the RMs in organizing and implementing the acquisition process and in managing existing clients
• Prepare and review account opening documents and internal forms
• Coordinate with internal departments (account management team, portfolio management) and the RMs