Informatikus technikus állások Németországban (rendszergazda)

• Operating and extending technical and structural infrastructure components for highly secure environments, both for internal platforms and customer-facing projects
• Supporting security accreditation processes and administrating relevant systems and security technologies

Kubernetes orchestration: You will be responsible for setting up, operating and optimising our Kubernetes clusters using Rancher and AWS EKS in accordance with current best practices....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Global Cloud Operations....

• Maintain, support and further develop the network environment, including the data center and office locations
• Implement and maintain network solutions, including VLAN, BGP, ACLs and related network components

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Incident Management: Analyze, document, and resolve operational incidents (~20% of working time), including escalation and coordination within the team.
• Change Management: Plan, assess impact, coordinate, and implement changes.

• Incident Management: Analyze, document, and resolve operational incidents (~20% of working time), including escalation and coordination within the team.
• Change Management: Plan, assess impact, coordinate, and implement changes.

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

• User management in a heterogeneous software landscape
• Device Management (inventory, patch management, configuration)
• Processing support requests (Level 1, 2 and 3 support - editing depending on knowledge level)
• Participation in infrastructure projects (distribution, cloud and network technology)

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.

• Continuously learn and adapt to new technologies, frameworks, and tools to enhance development capabilities.
• Participate in infrastructure automation projects and contribute to maintaining high standards of quality and documentation.