Lead operator állások Németországban (projektmenedzsment)

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Lead and manage a regional team of Master Data Governance Specialists and Data Stewards
• Design, implement, and govern master data processes across EMEA, including material registration and maintenance

• lead and motivate cross-functional teams to successfully deliver customer projects
• take full ownership of project delivery including scope, budget, timeline, risks and quality

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

You set up and maintain the environments whereapplications are deployed and run – from configuringservers, databases, and cloud services to managingmonitoring and log management tools...

Taking responsibility: Responsibility for the successful planning, execution, and completion of internal IT infrastructure projects; work closely with other teams to deliver projects on time, within budget, and to the highest quality standards; lead IT projects by developing and managing project...

• Identifying and coordinating the inter-dependencies among projects, products, and other important strategic initiatives across an organization
• Overseeing a whole program, which could be split into sub-projects managed by different project managers

• Design and implement our next-​generation telephony and contact center architecture (UC / VoIP / CCaaS)
• Lead the technical workstream of a multi-​country rollout and modernization program
• Act as the internal technical authority and primary counterpart for external providers (e.g., TATA, NTT)

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)