Lead operator állások Németországban (it support, helpdesk)

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)

• Design, develop, and maintain interfaces with external systems, including APIs, file import/export processes, and web services;
• Support and maintain ERP integrations to ensure reliability, performance, and data integrity;

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....