Support analyst állások, munkák Németországban

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Ensure data quality within the Corporate Data Domain
• Perform data‑quality checks and drive corrective actions
• Analyse root causes of data issues and coordinate resolution
• Own and maintain the Corporate First Line Data Domain from a business perspective

• Support in all operational and strategic risk management and risk controlling tasks
• Participation in the timely preparation of monthly and quarterly reports within the framework of ICAAP
• Ad-hoc evaluations and data analyses