It telecom support engineer technical analyst állások, munkák Németországban

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.

• Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
• Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams

• Structuring, planning, monitoring and controlling of complex organizational and technical projects in a national as well as international environment
• Achieving the project cost, quality and schedule goals

• Provide crucial support to the Reefer Product Excellence in Hamburg, assisting in various tasks to ensure smooth business handling of our clients businesses
• Support customers of Hapag-Lloyd LIVE
• Collaborate closely with team members

• Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion.
• Design, develop, test, deploy and maintain software in a thriving environment.

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Manage standard orders and periodic promotional orders across our European sales regions (France, Germany, Italy, Portugal, Spain, Switzerland, Eastern Europe, and the EMEA region)
• Take responsibility for coordinating the entire order-to-cash process

• Be the first point of contact in our brand-new office entrance at “HanSafran," creating a welcoming atmosphere for our visitors, business partners and employees.
• Keep communication flowing by managing and directing calls, emails and correspondence with ease and professionalism.

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion

• Support deployment and integration of customer security products such as managed firewalls, SD-WAN, SASE platforms, and DDoS mitigation solutions.
• Perform configuration, troubleshooting, and tuning of security services in customer environments.

• Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
• Ensure SLA 1 Class Support for the Workload Automation Service
• Maintain and enhance the operational model of our Workload Automation Tool

• Do discovery, design, develop, test, deploy and maintain software in a thriving environment
• Manage individual project priorities and deliverables whilst working in a team who enjoy knowledge sharing sessions
• Stay up to date with the latest trends in technology
• Propose new findings during our GSDD days

Technical Leadership and Strategy: Define and drive the technical vision for embedded software projects, including architecture, design, and development standards. Ensure alignment with project goals, technical feasibility, and scalability requirements....