It helpdesk asszisztens állások, munkák Németországban

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Enforce Conditional Access and MFA policies in production environments
• Monitor policy implementation success and flag enforcement inconsistencies
• Run and maintain internal scripts or tooling used to apply and validate tenant configurations

Lead end-to-end cybersecurity operations (network, application, cloud, and data security), ensuring continuous SOC monitoring, threat intelligence integration, vulnerability management, incident response, and secure configuration and lifecycle management across all IT environments....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Participating in the development of the Regional IT strategy, ensuring measurability and strategic options in coordination with the IT management team
• Planning, controlling, and monitoring of MX-wide and regional IT transformation initiatives

• Developing and refining IT resilience, backup and disaster recovery concepts on a group-wide level.
• Assessing existing backup, restore and recovery capabilities, including resilience against ransomware and large-scale failures.

• Design and implement ServiceNow applications and workflows for our enterprise customers.
• Configure and customize modules such as ITSM and ITOM (must-have), as well as HRSD, CSM, or App Engine.
• Develop custom applications using JavaScript, Glide, Flow Designer, and IntegrationHub.

• Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English
• Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely

• Translate Hotel's business needs into requirements for security solutions
• Lead and support security projects, contribute to Business and IT Projects in collaboration with Hotels division
• Define remediation plans and lead implementation to close audit findings for Liebherr Hotels

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

• Monitor security events and investigate alerts to identify potential threats.
• Handle IT security incidents following established procedures and escalate when necessary.
• Operate SOC tools and collaborate with the external MSSP for SIEM alert management.

You are not satisfied with merely achieving 100% SLA fulfillment, 5/5 CSAT scores, and perfect NPS, and you understand customer success as a continuous journey with evolving goals...

Product Strategy: You own the end-to-end product vision and road­map for all non-financial ERP capa­bilities across MB Energy (SAP/Implico, OTIS and CODAS), aligned with your business stake­holder demands....

• Lead global principles and strategies for CSV, IT governance, and data integrity.
• Collaborate with functional QA teams to develop tailored validation and governance strategies.

You will align and drive application security across group IT–managed and internally developed applications, collaborating closely with interdisciplinary development teams to ensure a secure end‑to‑end lifecycle...

• Shape the integration backbone of our global SAP landscape.
• As SAP Integration Architect (m/f/d) you will design, develop, and implement robust integration solutions across the company.

• lead and motivate cross-functional teams to successfully deliver customer projects
• take full ownership of project delivery including scope, budget, timeline, risks and quality

Taking responsibility: ensure continuous operation and accessibility of the network (especially WAN, but also LAN and Wi-Fi, with support of service providers); responsible for technical network architecture...

• Build bridges between business requirements and technical implementation by developing a strong technical understanding.
• Demonstrate excellent knowledge of agile methodologies and DevOps culture, with hands-on experience in Scrum or Kanban.