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• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Participate in project delivery, incl. consultation, assessment, site visits (eg. Budapest, Tiszaújváros, Százhalombatta, Pécs) and implementation.         
• Design, configure and document enterprise network solutions.

• Act as the first point of contact (SPOC) for end-users with IT-related issues
• Provide support via phone, email, chat, and ITSM tools
• Troubleshoot and resolve common hardware, software, and network problems
• Deliver support in English and French

• Lead, manage, and mentor engineering teams, fostering a high-performing and collaborative team culture
• Empower teams to deliver robust, scalable, and customer-centric software aligned with business needs

Design, implement, and maintain cloud-native infrastructure on AWS or Azure Manage and optimize Kubernetes clusters and containerized applications Build and maintain Infrastructure as Code using Terraform Deploy and manage applications using Helm Charts Develop automation scripts and tools in...