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• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Participate in SAP project delivery following standard project frameworks
• Support projects across the full lifecycle (design, testing, UAT, go-live, hypercare)
• Work closely with business stakeholders and internal teams
• Manage changes and support requests within agreed timelines (SLA)

• Participate in project delivery, incl. consultation, assessment, site visits (eg. Budapest, Tiszaújváros, Százhalombatta, Pécs) and implementation.         
• Design, configure and document enterprise network solutions.

• Act as the first point of contact (SPOC) for end-users with IT-related issues
• Provide support via phone, email, chat, and ITSM tools
• Troubleshoot and resolve common hardware, software, and network problems
• Deliver support in English and French

• Lead, manage, and mentor engineering teams, fostering a high-performing and collaborative team culture
• Empower teams to deliver robust, scalable, and customer-centric software aligned with business needs

• Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution. 
• Manage incident and service request tickets across phone, email, chat, and web channels.
• Provide technical support for hardware, software, and network-related issues (technical training is provided).

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution. 
• Manage incident and service request tickets across phone, email, chat, and web channels.
• Provide technical support for hardware, software, and network-related issues (technical training is provided).

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