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• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in both German and English
• Document and track incidents in the ticketing system

• Monitor platform and resolve any issues reported by monitoring application.
• Maintain the availability, integrity and confidentiality of the security platforms.
• Upgrade, remediate and patch underlying Operating Systems (Windows, Linux, ESXi, firewalls) to maintain the overall platform health.

VPS üzemeltetés - VPS telepítések, konfigurálás, csomagok és programok telepítése, PHP‑verziók frissítése, hibadiagnosztika és megoldás technikai ügyfélproblémák esetén....

Support senior technical leads in the design and implementation of BT International managed cyber security services across Microsoft Sentinel, CrowdStrike, Securonix and other cloud-native security platforms, to industry and BT quality controls and standards....

Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues....

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Holland nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

Munkakörhöz tartozó feladatok ellátása....

• Design and implement automation for storage provisioning, capacity management, and operational workflows using Python, Bash, and IaC tooling
• Drive reduction of manual toil through scripted workflows and self-service enablement

• Technical investigation and diagnosis of vehicle-related technical enquiries
• Review of diagnostic logs, fault codes, repair documentation, and vehicle data
• Provision of technical recommendations and diagnostic guidance based on OEM procedures and repair standards

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements
• Acting as a subject matter expert on both local and international IT audit and cybersecurity consulting projects

• Design landing zones, network topology (hub-spoke, transit gateway), and identity/federation models across AWS, Azure, and/or GCP
• Define infrastructure-as-code patterns (Terraform, Bicep/ARM, CloudFormation, or Pulumi) that other teams build on
• Design for HA/DR, resilience, and multi-region setups