Onsite support állások Budapesten (it üzemeltetés, telekommunikáció)

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Location: Budapest, Váci str. 1-3., DBH Flex, B building 3rd floor, 1132 Budapest
• Work mode: Onsite
• Working hours: Monday - Friday; 08:30 - 17:00

• Establish yourself as a trusted advisor to prospects and customers working with Account Managers and the local partners.
• Understanding of customers’ needs and provisioning of technical consultancy to the ALEF’s sales department during pre-sales phase.

• Deliver AI-enabled end-user support in a remote-first model, ensuring high service quality and user satisfaction
• Increase productivity through AI-assisted resolution and proactive support
• Use automation, predictive insights and standardized playbooks to reduce onsite dependency

• Act as the first point of contact (SPOC) for end-users with IT-related issues
• Provide support via phone, email, chat, and ITSM tools
• Troubleshoot and resolve common hardware, software, and network problems
• Deliver support in English and French