Customer bróker állások Budapesten (it üzemeltetés, telekommunikáció)

• Folyamatosan követi a Microsoft D365 termékeivel kapcsolatos változásokat, újdonságokat. 
• Összefogja a Microsoft D365 termékkel kapcsolatos információkat és támogatja az üzletet és IT kollégáit szakmai képzésekkel bemutatókkal. 

• Kvantitatív és kvalitatív kutatások, trackingek és komplex kutatási programok teljes körű vezetése
• Külső kutatóügynökségek irányítása, hogy a kutatásokból származó eredmények valódi üzleti értéket teremtsenek
• E2E belső kutatási projektek megvalósítása, támogatva ezzel a vezetői döntéshozatalt

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,

• Monitor system alarms, create and close work orders, and prepare routine monitoring reports.
• Maintain platform stability by checking hardware/software status and performing regular health checks.
• Execute software upgrades, patches, capacity expansions, and manage hardware spare parts.

Actively participating in the preparation of yearly, quarterly, and monthly activity plans for the consumer segment, ensuring that campaigns and initiatives are well-structured...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Design and deliver complex, high-impact network security solutions across multiple platforms and customer environments.
• Provide technical leadership, consultancy, and design authority across concurrent projects, guiding key technical decisions.

Overseeing the activities and key performance indicators of the consumer mobile segment from planning through execution and follow-up, ensuring that the segment’s goals are met and contribute to the company’s overall success....

Analyzing segment performance and business indicators in depth becomes a key part of your work, helping the team gain a clear understanding of the customer base and supporting well‑founded decision‑making....

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Üzleti igények elemzése: a Sales terület felől érkező igények mélyreható megértése és funkcionális specifikációvá formálása.
• CRM menedzsment: a CRM rendszerek funkcionális követelményeinek elemzése és a kapcsolódó konfigurációmenedzsment ellátása.

• You can expect challenging activities in the field of warehouse logistics (including material flow control)
• You will work on international warehouse projects for our worldwide locations in coordination with your colleagues

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Evaluate new CRM technologies and Salesforce product releases for adoption
• Build integrations between Salesforce and external systems using REST, SOAP, and middleware
• Design, develop, and deploy Salesforce solutions with Einstein 1, Lightning, and Apex

• Tests and integrates BSS (Business Support Systems) systems into the operator’s existing IT environment.
• Ensures different modules (billing, CRM, customer management, etc.) work together smoothly.
• Identifies issues, analyzes system logic, and helps resolve technical problems.

• IT-hibajelentések, kérdések és változtatási kérések kezelése.
• Ügyfél támogatása telefonon és írásban.
• Hibajegyek kezelése, ellenőrzése és irányítása.
• Kapcsolattartás az ügyfelek és a második szintű támogatást végző kollégákkal, szolgáltatási jegyek figyelemmel kísérése.

• Lead, manage, and mentor engineering teams, fostering a high-performing and collaborative team culture
• Empower teams to deliver robust, scalable, and customer-centric software aligned with business needs