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• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

Taking responsibility: Responsibility for the successful planning, execution, and completion of internal IT infrastructure projects; work closely with other teams to deliver projects on time, within budget, and to the highest quality standards; lead IT projects by developing and managing project...

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...

• Identifying and coordinating the inter-dependencies among projects, products, and other important strategic initiatives across an organization
• Overseeing a whole program, which could be split into sub-projects managed by different project managers

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

ICT Global technical coordinatorICT Global technical coordinatorSwitzerland, MeyrinUnited Machining is seeking an experienced ICT Global technical coordinator to act as the single point of orchestration across all regions for the current company carve-out and for subsequent global changes post...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Support, invest in and develop an incredible team of talented engineers with clear expectations via practices such as 1:1s, goal setting, and constant feedback.
• Recruit, manage, and retain the best talent for the delivery teams.

• Create and maintain user roles and authorization in various SAP modules according to business needs and the Company's policy
• Analyze and resolve Incidents / Requests related to SAP authorization

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

IT Manager (m/w) 100...

IT Manager (m/w) 100...

• Define, maintain, and enhance governance controls for firewall management in line with internal policies, DORA, and BaFin requirements.
• Conduct second line reviews of firewall configurations, rule changes, and network segmentation to ensure compliance and risk reduction.

• Driving business development and sales growth within OT Cybersecurity
• Developing and executing the go-to-market strategy
• Building and managing relationships with system integrators, partners and key accounts

• Design and implement our next-​generation telephony and contact center architecture (UC / VoIP / CCaaS)
• Lead the technical workstream of a multi-​country rollout and modernization program
• Act as the internal technical authority and primary counterpart for external providers (e.g., TATA, NTT)

• lead and motivate cross-functional teams to successfully deliver customer projects
• take full ownership of project delivery including scope, budget, timeline, risks and quality

• Lead the global implementation of SAP MDG as a central Master Data Hub
• Steer, coordinate, and govern multiple internal and external stakeholders, including global business units, IT teams, and the external SAP MDG implementation partner

• Pro-actively develop and implement Nexburg sales strategy to generate sustainable and profitable growth in your territory
• Prospect, develop and win new business with new customers and maintain and expand the reach within existing ones

DO YOU LOVE CHALLENGES? ■ In your role, you will be responsible for identifying and evaluating market trends and new technologies for SAP application management services and SAP cloud solutions. ■ You will play an active role in creating managed services portfolio roadmaps. ■ Your tasks will also...

Respond to computer security incidents according to the incident response policy and other policies and procedures; triage and assess the risk of incidents, performing real-time analysis and managing workload during investigations/incidents. Serve as an escalation contact for incidents reported by...