Analitikus állások, munkák it üzemeltetés, telekommunikáció területen

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Üzleti elemzőként részt venni a Befektetések és célzott megtakarítások, valamint az IT Platform Tribe fejlesztéseiben.
• Üzleti igényből fejlesztési feladat szakmai tervezésére (Ügyféligények felmérése, megértése, fejlesztési feladatok specifikálása, szükséges döntések előkészítése).

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Provide technical assistance and support for computer systems, software, and hardware issues
• Troubleshoot and resolve problems with desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications and operating systems

• új megoldásokat tervezel a Product ownerrel együttműködve
• öszegyűjtöd a szoftverrel kapcsolatos üzleti és technikai elvárásokat, amiket a Scrum fejlesztői csapatunkkal együttműködve valósítasz meg
• elkészíted a műszaki specifikációkat, dokumentációt

• Rendszeres (havi) riportok készítése és kommentálása
• SAP-ban könyvelt tevékenységek, darabszámok, teljesítményadatok összegyűjtése és elemzése
• Adatok összesítése Excelben belső adatbázisokból (SAP BW, Power BI)
• Kombinált mérőszámok, teljesítményindikátorok kezelése

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Act as a primary point of contact for all internal IT related user queries/issues.
• Providing 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, Audio Video Conferencing system and telecommunication equipment.

Support the validation of security vulnerability reports...

• Collaborate with stakeholders to gather and analyze business requirements for CRM solutions
• Design and implement Microsoft Dynamics 365 CRM (on-premises) solutions, including customizations and configurations
• Provide technical expertise and support during the implementation of CRM projects

• Conduct digital forensic investigations in the context of information security incidents, ensuring thorough and accurate analysis.
• Collect, preserve, and document forensic evidence in accordance with industry standards and legal requirements.

• Developing reference architecture and transformation plans promoting SAP best practices
• Provide architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s standard cloud qualities

Lead end-to-end incident response activities, including triage, investigation, remediation, and post-incident reporting. Coordinate with Product, Engineering, Legal, Communications, and other stakeholders. Actively monitor and respond to security alerts from SIEM, EDR, CNAP, and other platforms,...

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.