Informatikus állások Németországban (it, telecom vezető)

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

Strategic Blueprinting: Design and maintain the corporate IT enterprise architecture, ensuring seamless connectivity between Commercial and G&A systems and the broader company infrastructure....

Operational Management: Oversee EIT operations, ensuring stable, high-performing infrastructure and coordinated local IT support....

• Provide strategic leadership for the IT Operations sub-department
• Foster global collaboration and ensure efficient resource utilization by coaching and supporting the sub-department and its employees in roadmap planning, prioritization, and execution

Lead end-to-end cybersecurity operations (network, application, cloud, and data security), ensuring continuous SOC monitoring, threat intelligence integration, vulnerability management, incident response, and secure configuration and lifecycle management across all IT environments....

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....