Support engineer állások Németországban (it support, helpdesk)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Take end‑to‑end responsibility for the availability, stability, and performance of all local IT systems.
• Maintain a stable IT infrastructure that supports local engineering and business operations.
• Local business stakeholders
• International IT teams
• External outsourcing and service partners

• You perform routine system maintenance, implement required changes, and ensure effective disaster recovery to keep systems stable and reliable.
• You set up technology for new employees by preparing and delivering their devices and ensuring they have correct and timely system access.

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Represent and perpetuate HydraFacial's customer service values.
• Promptly respond to incoming customer inquiries by phone, via chat or video call, Zoom etc.
• Complete and accurate data entry and documentation of customer interaction.
• Follow up on customer inquiries and document response.

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....