Php hom care javascript jquery állások III. kerületben (it support, helpdesk)

• Handle incoming queries from our players investigate and solve their issues with the tools available for Player Care
• Handle customer support tickets
• Answer game-related questions sent in from our players

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity;
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.);
• Guide users through features and functions of smart mobility products;

HELPDESK (L1/L2) FELADATOK ELLÁTÁSA ÉS FELHASZNÁLÓI TÁMOGATÁS BIZTOSÍTÁSA. Informatikai rendszerek üzemeltetése ügyféloldalon, hibajegyek kezelése és problémák megoldása távolról vagy helyszíni jelenléttel. Rugalmas munkavégzés irodából vagy Home Office-ból....

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products

• Ügyfélmegkeresések fogadása, felmerülő kérdések, hibák felvétele, kezelése
• Ügyviteli rendszer kezelése, beszerelések távoli ellenőrzése
• Szoros együttműködés a devel, sales és szerviz munkatársakkal (pl.: új/hibajavított szoftverek kiadási folyamatai során)

• Deliver established training programs using proven methods and materials to small groups, teams, or organizations with evolving needs.
• Develop and deliver training on topics such as product installation, maintenance, operations, upgrades, desktop tools, applications, and enterprise initiatives.

• A terméktámogató / support csapat tagjainak vezetése, motiválása, fejlesztése, ellenőrzése
• Ügyfélmegkeresések fogadása, felmerülő kérdések, hibák felvétele, kezelése
• Ügyviteli rendszer kezelése, beszerelések távoli ellenőrzése

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• provide 1st and 1.5 level support for developer and tester colleagues within the Siemens Group
• handle problems and requests concerning the systems we operate via multiple ticketing systems both in English and German

•  Help users solve everyday IT issues and provide excellent customer support.
•  Provide technical assistance for hardware, software, and network challenges.
•  Handle incoming support requests across multiple channels, including phone, email, chat, and web-based platforms. 

• A problémamenedzsment folyamat teljes körű működtetése és folyamatos fejlesztése, a szolgáltatásstabilitás és az üzleti kockázat csökkentése érdekében
• IT, üzemeltetési probléma bejelentések E2E menedzselése. Ennek részeként:
• Bejelentési alapkövetelmények / hatás ellenőrzés

• Help in German with IT-related questions and problems
• Handle support requests received via phone, email, chat, and web-based ticketing systems.
• Assist with hardware, software, and basic network issues (full technical training is provided, so prior experience is not a must-have).

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in Spanish and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in Italian and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support