Technical állás, munka

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Handle inbound and outbound interactions with B2B customers
• Provide technical troubleshooting for mobile, fixed-line, internet, and TV services
• Respond to customer queries via calls, emails (Sprinklr), and ticket systems
• Manage open cases and follow up on pending technical issues

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Handling HelpDesk tickets related to errors, incidents, and inquiries concerning system integrations.   • Analysing and diagnosing technical issues reported by end-users.   • Collaborating with development teams, business analysts, and external vendors to promptly resolve problems.   • Providing...

• Install and maintain the company IT hardware, supervise the network, ensure regular updates of software on workstations.
• Oversees all IT-related purchasing and budget usage; works with accounting to develop budget.
• Manage the users and computers accounts on national level.

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

Support technical onboarding and implementation for corporate customers Act as a primary technical contact for assigned accounts Implement LMS integrations for key customers (SSO, API’s – training provided) Help configure solutions to meet customer requirements Troubleshoot issues and coordinate...