Digital project menedzser állás, munka

• Projektkoordináció: kisebb lélegzetvételű IT fejlesztések és finomhangolások végigkísérése az igénytől a megvalósításig.
• Adminisztráció: a projektekhez kapcsolódó dokumentációk és adminisztratív feladatok precíz vezetése.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• First point of contact for clients, providing Level 1 IT support.
• Handle requests via email, phone, and ticketing system.
• Take ownership of cases until resolution and ensure client satisfaction.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

We now have an available role in beautiful BUDAPEST as a SERVICE DESK AGENT for a NORWEGIAN SPEAKER. This role combines customer support with technical expertise to deliver seamless support experiences. Representatives act as the first point of contact for both internal teams and external clients,...

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates