Development állások Budapesten (it support, helpdesk)

• Support sales channels to deliver an outstanding and seamless customer experience
• Maintain and continuously develop modern IT infrastructure, including POS systems, networks, and mobile devices
• Manage IT asset inventory, including monitoring, lifecycle management, and timely replacement of equipment

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Supports ITSM process managers in the design, development and documentation of ITSM processes.
• Collaborates with IT teams and business areas to ensure the efficient operation of processes, supports them in the use of ITSM tools.

We now have an available role in beautiful BUDAPEST as a SERVICE DESK AGENT for a NORWEGIAN SPEAKER. This role combines customer support with technical expertise to deliver seamless support experiences. Representatives act as the first point of contact for both internal teams and external clients,...

You will design, manage and operate ServiceNow solutions that power ISM’s user‑centric services, partnering with business stakeholders to co‑create workflows and knowledge that enable first‑time support, efficient escalations, and transparent service delivery....

Ensure the efficient operation of IT purchasing and ordering procedures working closely with IT, Accounting teams and suppliers to obtain quotes and proposals, submit purchase orders, receipt goods, handle invoice queries, manage returns and supplier queries....

Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application)....

• First point of contact for clients, providing Level 1 IT support.
• Handle requests via email, phone, and ticketing system.
• Take ownership of cases until resolution and ensure client satisfaction.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies....

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.