Design állások Budapesten (it support, helpdesk)

• Supports ITSM process managers in the design, development and documentation of ITSM processes.
• Collaborates with IT teams and business areas to ensure the efficient operation of processes, supports them in the use of ITSM tools.

You will design, manage and operate ServiceNow solutions that power ISM’s user‑centric services, partnering with business stakeholders to co‑create workflows and knowledge that enable first‑time support, efficient escalations, and transparent service delivery....

Ensure the efficient operation of IT purchasing and ordering procedures working closely with IT, Accounting teams and suppliers to obtain quotes and proposals, submit purchase orders, receipt goods, handle invoice queries, manage returns and supplier queries....

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle