It support specialist állások, munkák it support, helpdesk kategóriában

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Végfelhasználói IT eszközök üzembehelyezése
• Hálózati OS telepítés (Microsoft WDS és/vagy HCL BigFix OS. Provisioning)
• Távoli management szoftver alapszintű bemutatása, megismerése (HCL BigFix)
• Távoli szoftvertelepítés management eszközzel
• IT eszközök kampány jellegű cseréjében történő részvétel

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies....

• Be the go-to person for our customers and our 1st-level support team when it comes to networking, connectivity, and infrastructure.
• Solve complex technical issues and keep networks fast, stable, and secure.

• Configuration, deployment, and maintenance of PC hardware, Microsoft operating systems, and software.
• Telephone, email/instant messaging, and hands-on support for employees primarily in Germany, but also across the EMEAI region. Recording incidents and requests in ticketing systems.

• Actively contribute to the smooth running of the general IT infrastructure and services of the organisation.
• Interact verbally and in writing with ITA colleagues and partners to offer first and second level support, possibly using remote access.

• Act as a primary point of contact for all internal IT related user queries/issues.
• Providing 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, Audio Video Conferencing system and telecommunication equipment.

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.