Állam állások, munkák it support, helpdesk kategóriában

• Hibajegyek kezelése: A beérkező e-maileket rögzíted és strukturálod a Trello rendszerünkben.
• Priorizálás: Te döntöd el, mi ég, és mi ér rá, majd biztosítod, hogy a feladat a megfelelő szakmai kollégához kerüljön.

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• IT-hibajelentések, kérdések és változtatási kérések kezelése
• Ügyfél támogatása telefonon és írásban
• Hibajegyek kezelése, ellenőrzése és irányítása
• Kapcsolattartás az ügyfelek és a második szintű támogatást végző kollégákkal, szolgáltatási jegyek figyelemmel kísérése

- A te feladatod lesz a napi kapcsolattartás a kollégákkal az informatikai jellegű problémáik elsőkörös validálásában, megoldásában - Részt fogsz venni az új IT fejlesztések kidolgozásában, majd a fejlesztések ellenőrzésében és tesztelésében - Te fogod készíteni a szolgáltatói SLA kimutatásokat a...

• IT-hibajelentések, kérdések és változtatási kérések kezelése.
• Ügyfél támogatása telefonon és írásban.
• Hibajegyek kezelése, ellenőrzése és irányítása.
• Kapcsolattartás az ügyfelek és a második szintű támogatást végző kollégákkal, szolgáltatási jegyek figyelemmel kísérése.

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

IT Supporter (m/f/d)IT Supporter (m/f/d)Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference to global health? Bavarian Nordic is looking for a dedicated and...

Join our team and you'll be responsible for IT Support across our Stepstone offices Globally. Working in the Global Support Team, within the Corporate IT department, you will be supporting users with their IT issues and requests across the Globe. You will play a vital role as we reimagine the...

Join our team and you'll be responsible for IT Support across our Stepstone offices Globally. Working in the Global Support Team, within the Corporate IT department, you will be supporting users with their IT issues and requests across the Globe. You will play a vital role as we reimagine the...

• Conduct digital forensic investigations in the context of information security incidents, ensuring thorough and accurate analysis.
• Collect, preserve, and document forensic evidence in accordance with industry standards and legal requirements.

• Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation)
• Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level

Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare...

Teamlead IT Service Desk (f/m/d) 80 - 100 %This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional asTeamlead IT Service Desk (f/m/d) 80 - 100 %Your daily contribution:Lead and...

IT Onsite Support SpecialistRothschild & CoRothschild & Co is one of the world's largest independent financial advisory groups. We offer a distinct perspective that makes a meaningful difference to our clients’ business and wealth.With a team of 4,600 talented financial services specialists on the...

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.