Service manager it service operations m f d állás, munka

Helping improve support and maintenance procedures Cooperating with and advising project management on demand Acting as the SPOC for support and other continuous engagements Driving internal takeovers from project teams Assisting delivery teams with product training and support Coordinating...

• provide high service quality to customers for a set of services which has the potential to be customer facing as needed
• ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services

• You provide daily troubleshooting and support to users, ensuring a seamless experience
• You participate in routine platform maintenance and upgrade processes, keeping our systems up-to-date