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• A teljes vállalati IT‑infrastruktúra üzemeltetése, beleértve a szervereket, hálózatot, konténereket és fejlesztői környezeteket
• Meglévő, kiépített rendszerek karbantartása és fejlesztése, új szolgáltatások bevezetése és rendszeroldali változtatások végrehajtása
• Fejlesztői csapatok támogatása

• Provide technical support to customers in Russian.
• Guide customers through troubleshooting steps with clear, easy-to-follow instructions.
• Identify issues, find appropriate solutions, and escalate more complex cases when needed.

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.

• Providing first-level support to onsite users and logging incoming incidents and service requests
• Troubleshooting basic SAP-related issues and escalating unresolved incidents to the second-level support team
• Resolving basic technical and physical issues onsite where possible

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in both German and English
• Document and track incidents in the ticketing system

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Holland nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management

Project Management & Continuous Improvement: Drive cross-functional improvement projects end to end - from analyzing data and identifying improvement opportunities to designing solutions, implementing pilots, and rolling out proven approaches across the organization....

Frontline System Triage & Remote Support Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, identify and resolve issues rapidly....

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security