Customer support assistant állások Németországban (it programozás, fejlesztés)

Where you belong: Where you belong: ...

Where you belong: Where you belong: ...

• Create clear, user friendly copy for UX/UI, support content and other communication materials.
• Coordinate and continuously improve translation workflows and processes, collaborating closely with internal teams and external partners

Understanding business needs: Analyze and comprehend business requirements and constraints to define target processes and system specifications....

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Own the implementation of our Product Analytics strategy and bring the Business Insights vision to our product areas.
• Act as a strategic partner in our product discovery streams, deriving data-driven recommendations for product decisions.

• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Optimize processes: review and improve process descriptions and documentation.
• Maintain documentation & Jira: manage docs, handle implementation tickets, create Jira reports to track progress.
• Validate implementations: test and evaluate new implementations for quality.

• Support strategic discussions and product designs in the customer identity product area.
• Create and support the execution of the product roadmaps, with an outcome/ KPI-driven mindset.

• Flexible Start Date: Choose the start date that works best for you and decide when your permanent employment contract begins.
• Customized Program: Design your program with 4-5 rotations in agile product areas, corporate start-ups, or classic line organizations.