Crm menedzser állások Németországban (it programozás, fejlesztés)

• Work closely with product owners and stakeholders to analyze business needs and integrate them into the CRM system
• Define and enforce CRM development standards based on best practices and governance models
• Configure the system, workflows, automation, and integrate it with third-party systems

Lead the end‑to‑end ERP architecture with a strong focus on Microsoft Dynamics 365 FO, ensuring global scalability, performance, and stability....

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

• Leading the architecture discussion for the Core Platforms (CRM, Billing etc.) to deliver seamless business solutions for the Energy Retail Segment
• Collaborating with business stakeholders to understand requirements and translate them into scalable and effective technical designs

• Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes.
• Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation).

• Building the CRM application according to the architectural framework
• Defining and maintaining system configuration and technical documentation
• Developing CRM dashboards, processes, and reports tailored to business needs
• Integrating data from SAP S/4HANA in the application

Serve as the process expert for offer creation, pricing, approvals, quoting, and order creation, driving simplification, automation, and end‑to‑end process transparency....

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Training Design & Delivery: Designed and delivered role-based, hands-on training programs, workshops, and live demos (virtual and in-person) for global audiences, including certification programs to measure proficiency....

• Leading Account & Customer Relationship Management:
• Strategic account management and positioning of SAP as a strategic digitalization partner in terms of cloud and artificial intelligence for public administration, both at the political and technical level.

• You will contribute to improving our foundation recommender system
• Your role involves exploring and evaluating new machine learning methods, including applications of LLMs for recommender systems
• Expect to support personalized CRM communications (push notifications, in-app messages, newsletters)

• Guide the Transition : Lead the implementation of EPOS digital solutions for our existing and new B2B clients.
• Process Design: Beyond managing clients, you will design the workflows, onboarding journeys, and internal procedures that will become the standard for our digital department

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

Define and lead the holistic Change Strategy for the Europe template IT rollout, aligned with program phases, deployment waves, and TKE's overall OCM methodology....

• Act as single point of contact for Program Sponsors across the Europe Africa region
• Co‑manage overall program plan, timeline, budget, and vendor deliverables together with the external system integrator
• Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics

Strategic Blueprinting: Design and maintain the corporate IT enterprise architecture, ensuring seamless connectivity between Commercial and G&A systems and the broader company infrastructure....

Solution Development: Design and develop customised solutions within Salesforce to meet project objectives and business goals, ensuring robust functionality and seamless user experiences....